Contact Bridgewater Water Restoration

How do you keep water damage from spreading before help arrives?

Before the crew gets there, your job is to keep people safe and keep the water from spreading, and the list below shows what's worth doing on your own.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• If the leak is at the washer, close both valves behind it. If it's anywhere else, close the main valve.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What questions come up on the first call?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• Where the water is coming from, and whether it's still running.
• Whether the water came from inside the house or from outside.
• Whether water got into walls or ceilings, or just the floor.
• When it started, even if it's a guess.
• Whether you've called your insurance company yet, and either answer is fine.
• Whether you were able to reach the breaker panel.
• Anything the crew needs to get in, like a gate code or where to park.

Answer what you can, and the crew will fill in the rest during the first visit.

How does the first visit to your house work?

Their first job is the source. Once the leak or backup is stopped and the power is safe, they move on to how far the water went.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

How does the age of Bridgewater homes change a water call?

The age of your house and what it sits on decide where the crew looks first, so mention both when you call. If you know when your house was built, or whether it has a basement, share that on the call. Mention any of this when you call, and the crew will plan around it.

Is your neighborhood in the Bridgewater service area?

The crew covers every part of Bridgewater.

If you're just outside Bridgewater, in Geist, Hawthorns, Windermere, Stonewater, Sandstone, Sandstone Lakes, Lake Stonebridge and McCordsville, this is still the number to call. For addresses near the edge of the service area, call and the team will check whether a crew can get there. For details on the work itself, see our page on water damage restoration.

What do callers in Bridgewater want to know first?

Who runs the crews behind Bridgewater Water Restoration?

Bridgewater Water Restoration is powered by Indy Roof & Restoration, which Aaron Christy founded in 2018. It holds an A+ rating from the BBB and has been accredited since 2019, as its BBB profile shows.

It was named one of the 2025 Best Places to Work in Indiana in the small companies group. Aaron was a guest on FOX59's Indy Now in January 2026, talking about water restoration and how to protect your home. The company has also appeared on WISH-TV's Life.Style.Live to talk about its community work, including its yearly back to school backpack giveaway. Call the number on this page any time to reach the team.